Plan and Billing Guide

1. Purpose of this guide

This Plan and Billing Guide explains how Tanergy plans, Teams, wallets, credits, seats and payment-provider boundaries work.

The public product boundary is Personal plus Team. Enterprise is available as a governed custom contract tier for larger organizations.

This guide supplements the Pricing page, Terms of Service, Privacy Policy and Acceptable Use Policy. If an active checkout screen, invoice or signed order conflicts with this guide, that purchase document controls for that purchase.

2. Short definitions

A Personal plan is an individual AI image canvas owned and managed by one user. It does not require member invitations, seat management or shared billing.

A Team is an organization-style container with seats, Team-owned boards and a shared Team wallet. Team is best when one business, studio, department or client account wants central billing and Team-level spend control.

An Enterprise plan is a custom agreement for larger organizations that need negotiated credits, support, security review, onboarding, governance, custom limits or payment paperwork.

3. Wallet rules

Personal plans use a personal wallet. AI runs started by the user on Personal boards are charged to that user personal credits unless the product clearly says otherwise.

Team plans use a Team wallet. AI runs on Team-owned boards are charged to the Team wallet when the actor has the required Team access and the Team entitlement allows the run.

If a user belongs to multiple Teams, the wallet is determined by the board context where the AI run is started. Switching from a Personal board to a Team board can change which wallet pays.

If an entitlement, seat, wallet or subscription is paused, exhausted or invalid, Tanergy may block AI runs, request an upgrade, request a top-up or show a plan-limit message.

4. Personal plans

Free Canvas is the entry Personal plan. It is intended for first boards, product evaluation and a limited private canvas envelope.

Personal plan credits are not pooled with other users. Inviting someone into a Team does not give them access to your Personal wallet unless Tanergy later ships an explicit shared-wallet feature.

Personal plan limits may include board count, page count, asset storage, AI credits, history depth, upload size, export support and access to advanced models.

5. Teams

Team is for shared billing and organizational control. A Team has seats, Team-owned boards and a Team wallet that pays for eligible AI usage inside that Team.

A Team owner controls the Team plan, seats and ownership. Team admins may help manage members and boards, but owner-only actions may remain reserved to the owner for deletion, billing, legal or security reasons.

If an admin creates a board inside a Team, the Team owner retains ultimate ownership visibility and control under Tanergy Team governance. Admin-created Team boards should not become invisible to the owner.

Team member access can be limited by seat count, role, plan status, Team status, credit balance, security rules or policy enforcement. Removing a member may remove future access but may not erase audit, billing or historical records.

6. Roles and rights

Team roles and board roles are related but not identical. A user may be a Team viewer, editor, admin or owner, and may also have board-specific permissions.

Viewers can generally open and review content. Editors can generally edit allowed boards. Admins can generally manage members and Team settings where the plan allows it. Owners retain highest-level control, including sensitive deletion and billing-related authority.

Personal boards are intentionally simpler. Personal board management should show the individual owner information and personal board facts, not Team-style member invitation controls.

Tanergy may restrict dangerous or irreversible actions, such as deleting a shared board, to owners even when admins have broad management rights.

7. Credits and usage

Credits represent product usage capacity, not cash stored in an account. Credits may be granted by registration, subscription, top-up, Team seat, manual adjustment, promotion, refund correction or test allocation.

AI image generation, image editing, analysis, prompt optimization, future export features, high-resolution renders or other compute-heavy actions may consume credits according to model, size, output count, provider cost, plan and product policy.

Image Gen usually requests one output. Image Gen 4 requests four outputs and can therefore consume more credits or take longer, depending on the selected model and tier.

If a run fails before provider work begins, Tanergy may avoid charging or may reverse the ledger entry. If provider work begins and compute is consumed, credits may be non-refundable unless the active policy or law requires otherwise.

8. Page, board and storage limits

Plan limits protect product reliability and cost. They may include the number of boards, pages per board, Team seats, saved assets, AI credits, concurrent runs, upload size and history depth.

For Team boards, Tanergy may enforce a page cap to keep collaboration responsive. When the limit is reached, the product should show a clear plan-limit message instead of silently creating more pages.

Asset storage and image generation are separate resources. Database disk is used for structured records such as users, boards, Teams, roles and ledgers. Object storage is used for image files and generated assets.

9. Payment boundary

Public prices are plan information. Real payment collection begins only when a live checkout screen, invoice or signed order is active for the customer.

Checkout, taxes, invoices, refunds, subscription renewals, merchant-of-record routing, chargebacks and payment provider review are governed by the active checkout provider and payment terms.

When paid service is enabled, the active payment provider may determine accepted countries, currencies, tax treatment, invoice format, payout timing, refund mechanics, risk review and account verification requirements.

10. Content safety and moderation

Tanergy applies content-safety controls to AI generation, including prompt moderation, provider checks, rate limits, manual review, abuse reports and audit logs.

AI image or video generation may be blocked before provider execution when a prompt is denied, flagged, malformed, cannot be screened or appears to violate the Acceptable Use Policy.

Generated content must not be NSFW, pornographic, explicit sexual, sexually suggestive, illegal, infringing, exploitative, non-consensual intimate, minor sexual, violent, hateful, fraudulent or deceptive.

11. Changes and contact

Tanergy may update plans, names, limits, credit amounts, prices, model availability, role permissions and billing rules as the product and payment-provider requirements change.

If a plan is renamed, Tanergy may migrate users to an equivalent or successor plan where reasonable. If a feature is removed, paused or replaced, Tanergy may provide notice, migration instructions or alternatives where practical.

Contact admin@tanergy.cc for billing, legal, privacy, support or content-safety questions.