Refund Policy

1. Eligibility and request window

You may request a full refund of a self-serve Tanergy transaction within 14 calendar days of the provider transaction date when the credits and paid product benefits granted by that transaction have not been used.

Approval is not automatic. Tanergy reviews the transaction, account and product-usage evidence against this policy. The checkout terms and applicable law also apply.

2. Full-transaction refunds

An eligible refund covers the full transaction. Tanergy does not promise partial or pro-rata refunds for a credit pack or subscription period after any associated credits or paid benefits have been used.

Credits are product usage capacity rather than stored cash. Unused credits cannot be exchanged for cash outside an approved refund of the transaction that granted them.

3. Exclusions

Ordinary refunds are not available after partial or full use, after the 14-day request window, for free, promotional or Admin-granted credits, or merely because a subscription was canceled.

Canceling a subscription prevents future renewal according to the applicable checkout and cancellation terms, but cancellation does not by itself refund the current or a past billing period.

Fraudulent or abusive requests may be denied subject to applicable law. Purchases made under a custom signed agreement follow that agreement.

4. Duplicate, unrecognized or undelivered purchases

Duplicate or unrecognized charges, failure to deliver purchased credits or access, and rights that cannot be waived under applicable law receive case-specific review even when the ordinary unused-purchase or 14-day rule is not met.

Report these cases promptly to admin@tanergy.cc. Include only the account email, purchase date, Tanergy purchase reference, product and reason for the request. Tanergy support will never ask for passwords, full payment-card numbers, API keys, secret values or hosted checkout links. Do not send them in a refund request.

5. Review and processing timeline

Tanergy will acknowledge a refund request within 2 business days and complete the eligibility review within 5 business days.

After approval, Tanergy submits the refund immediately to the active Merchant of Record. Funds typically reach the original payment method within another 5–10 business days, although timing can vary by payment method, financial institution and region.

6. Merchant-of-Record boundary

The active Merchant of Record is the legal seller for checkout transactions and handles payment processing, tax, refund processing and chargebacks. Tanergy reviews product-usage and account evidence and coordinates eligible requests with that provider.

The checkout terms, payment-method rules and applicable law continue to apply. Nothing in this policy limits consumer rights that cannot be waived under applicable law.

7. Contact

Contact admin@tanergy.cc for refund, billing or purchase questions. Send the request from the email associated with your Tanergy account when possible.